Refund Policy

1. Overview

At SEOCaddy, we strive to provide high-quality E-E-A-T audit services. This Refund Policy outlines the conditions under which refunds may be issued for purchased credits.

2. Credit Purchase Policy

Credits are priced differently depending on the plan of the user. Each audit consumes one (1) credit. Credits do not expire and are non-transferable between accounts.

3. Refund Eligibility

You may be eligible for a refund if: an audit fails due to a system error, credits were deducted during service outages, you were accidentally charged twice, or if an audit result contains demonstrable errors.

Unused Credits (Account Closure)

Within 30 days of purchase: Full refund. 31-90 days: 50% refund. After 90 days: No refund available (credits remain valid).

NOT Eligible for Refund

Used credits, subjective disagreement with results, user error, change of mind, content changes after audit, lack of SEO ranking improvement, and free credits are not eligible for refunds.

4. Refund Process

To request a refund, email [email protected] within 30 days with your account email, transaction ID, and reason for the request. Initial response within 2 business days, review decision within 5 business days, and refund processing within 5-10 business days after approval.

5. Contact for Refunds

Email: [email protected] or [email protected]

Our Commitment

We stand behind our service and want you to be satisfied. If you experience genuine technical issues or have unused credits from a recent purchase, we'll work with you to find a fair resolution. Remember: Credits never expire!